Operations management, 13e by William J Stevenson focuses on the latest developments in the subject area and captures a plethora of pedagogical features designed to help students learn and understand the subject better. The topics covered include both strategic issues and practical applications. Among the topics covered are forecasting, product and service design, capacity planning, management of quality and quality control, inventory management, scheduling, supply chain management, and project management. A leading name in operations management, this book offers a comprehensive and flexible amount of content that can be selected as appropriate for different courses and formats. Salient Features: 1) New section on supply chain, product lifecycle management, 3-D printing, drones, locations, etc. 2) Class preparation exercises available for all chapters 3) Critical thinking exercises updated across the chapters 4) Rehashed section on learning curve time reduction 5) Includes contemporary topics such as fracking, mass customization of fast foods, self-driving vehicles etc. 6) Rich pedagogy with content organized with learning objectives
